Privacy Policy

Introduction

Sash & Case Windows Direct Ltd (Company No. SC521708) is committed to protecting and respecting your privacy.

Information We Collect

We may collect your name, email address, phone number, property address and details of your enquiry when you contact us. If you use an estimate tool, we also store the choices you make and any photos or videos you upload of the property. Please avoid photos that show people's faces.

How We Use Your Information

We use your details to prepare the estimate or reply you asked for, and to contact you about that enquiry. That does not need separate consent, because you asked us to do it. We only send news and offers by email if you tick the optional box on the form, and you can unsubscribe at any time. The photo estimate measures windows automatically from your photo; a member of the team reviews the result before a price is confirmed. Photos may be processed by our measurement provider for that purpose.

Cookies and Similar Technologies

We use two kinds of cookies on this website.

Strictly necessary cookies are always active. They keep you signed in, protect forms against cross-site request forgery, remember whether you have dismissed notices, and store your cookie choice itself. The site cannot function without them, so they do not require your consent.

Analytics and advertising cookies are only set if you choose “Accept analytics” on our cookie banner. These are provided by Google (Google Tag Manager and Google Analytics), Meta (Facebook and Instagram) and TikTok, and help us understand how visitors find and use the site and measure the effectiveness of our advertising. Until you accept, none of these are loaded and no data is sent to those providers.

You can change or withdraw your choice at any time using the “Cookie settings” link in the footer of any page, or by clearing cookies in your browser. Withdrawing consent stops further collection; it does not delete data already collected.

Who We Share Information With

We do not sell your personal information. We share it only with service providers who help us operate: our hosting provider, our email delivery provider (to send you quotations and replies), and - where you have consented - the analytics and advertising providers named above. Some of these providers process data outside the UK; where that happens we rely on the safeguards those providers put in place, such as the UK International Data Transfer Addendum.

How Long We Keep It

Enquiry and quotation records are kept for as long as we may need them to serve you and to meet our legal and accounting obligations. Website analytics data is retained according to the provider’s own retention settings. You can ask us to delete your information at any time using the contact details below.

Your Rights

Under UK data protection law you have the right to access a copy of your personal data, to have inaccurate data corrected, to ask us to delete it, to restrict or object to how we use it, and to withdraw consent where we rely on it. To exercise any of these rights, contact us using the details below. If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Facebook and Instagram

If you message or comment on our Facebook Page or Instagram professional account, Meta may send us that content so we can reply. We store conversation and comment records needed to operate the inbox, moderate comments, and (only if a member of staff explicitly converts the thread) create a lead. We do not treat a display name as proof of identity, and Messenger does not reliably provide email or phone numbers.

Webhook payloads are processed then redacted from storage after 30 days, and event keys are dropped after 90 days. Closed chat records follow the platform retention window. You can request deletion by emailing us, or via Facebook’s app data deletion flow. Deletion status pages are issued with a confirmation code after Facebook sends a signed deletion request.

Contact

For questions about this policy, contact us at info@sashandcasewindowsdirect.com or write to 13-15 Rodney Street, Edinburgh, EH7 4EN, Scotland.