Sash and Case Windows Edinburgh
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Whatever stage your next project is at we’re here to help. Whether just the seed of a forming idea, or the final stages of an overall scheme, we’re here to help. Working with clients successfully for over 50 years it’s expected that certain questions are repeated. What follows below is a summary to some regular questions and answers together with some helpful hints and tips. We hope you find them useful.
If you have your own, specific questions, about any aspect of your next project then feel free to get in touch. We’re here to help.
Built to last. Made to be enjoyed.
Are you fully insured?
Yes. We are fully insured. Give us a call if you would like to discuss any specific details pertaining to your project.
How long does a typical job take?
How long is piece of string? Some things are best defined by having a conversation. That is what we’re here for. If you would like to have a chat about your prospective project, then please feel free to get in touch.
Why should I consider Sash & Case Windows Direct?
One thing unites us all at Sash & Case Windows Direct. We are creative problem-solvers. Time-served professionals, meticulous in our craft. Renowned throughout the decades for our bespoke joinery. Today we offer a one-stop solution encompassing all trades for the Edinburgh and Lothians area.
Can I read any testimonials about your work?
Yes. Over 50 years we have successfully completed more than 120,000 projects. We pride ourselves our high levels of customer satisfaction and the quality of our services. To find out more please have a read of some testimonials on our website or get in touch to discuss.
Can you price a job for me?
Yes. The first step is to understand the nature of the work you are considering. Please give us a call on 0131 510 6868.
Are your tradesmen trustworthy?
Yes. We pride ourselves on the quality of our team, work and services. Delivering craftsmanship and dedication since 1970.
Will you charge me to price a job?
It depends. Some pricing exercises take significant time, effort, and expertise so, first things first, please get in touch in order that we can understand the nature of your proposed project. We can provide free estimates if you meet a certain criteria.
For certain exercises e.g., Helping with the appointment of an architect if no drawings are in place then a fee would likely be involved.
If you are interested in buying a property and are considering comprehensive window work for this project ahead of purchase, then this is likely to have a fee.
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About Sash & Case Windows Direct
Are you fully insured?
Yes. We are fully insured. Get in touch if you would like to discuss any specific details pertaining to your project.
Can I read testimonials about your work?
Yes. Over 50 years we have successfully completed more than 120,000 projects. We pride ourselves our high levels of customer satisfaction and the quality of our services. To find out more please have a read of some testimonials on our website. You can also find us on Edinburgh Trusted Trader
What areas do you cover?
A great deal of our work is heritage and conservation, and a significant number of our clients are in the city of Edinburgh and surrounding areas. Please get in touch to find out more.
Is B&M Joiners and Sash & Case Windows Direct the same company?
Yes, Sash & Case Windows Direct is the sister company of B&M Joiners and part of the same organisation. Visit our website here: https://sashandcasewindowsdirect.com
Our services
Can you fit windows we bought separately or any other materials I supply?
No. We are a supply and fit only company. We only use our own trusted suppliers for all our projects: this allows us to fully guarantee our work – which is paramount in giving our customers confidence.
Do you support emergency repair work?
We do our best to assist in emergency repairs within our standard working hours. We cannot guarantee availability but we will try our best to accommodate.
Is there a guarantee on your work?
All work comes with a standard guarantee with labour, for materials this will vary depending on manufacturer. Our new timber sash and case windows come with a 5 year guarantee, and 5 years manufacturer guarantee for the glass.
Our process
General
How much does a typical job cost?
For some projects, e.g., Kitchens, we do give an indication of what is involved for different sizes of job, including budgets. (See https://bandmjoiners.com/kitchen-quote-examples/ for Kitchens).
For other projects there is not always such a thing as a typical cost.
Some things are best defined by having a conversation. That is what we are here for. If you would like to have a chat about your prospective project, then please feel free to get in touch via our contact form. Our form has a range of budgets for you to select based on your project.
How long does a typical job take?
This will depend on the project. Please get in touch to discuss.
What is your current lead time?
4-6 weeks is the average, this may vary depending on the project. We are happy to accommodate smaller jobs into our schedule. Please get in touch to discuss.
Estimates
Can you price a job for me?
Yes, to help us understand the work you would like priced, please complete our Contact Form . We appreciate as much information from you to help us get a full understanding of your project.
If your project requires a building warrant please ensure you have a this in place along with full set of approved warrant drawings. Without these documents we are unable to help with your enquiry.
How long is my estimate valid for?
Your estimate is valid for 30 days from date of issue.
Why do I need to fill out an online form to get an estimate?
We receive many enquiries every day. To help us keep track, we need you to help us out. Our form links directly to our customer management system where we can keep track of every single enquiry and respond accordingly.
What information do you need?
We appreciate photos and rough measurements to get started. This allows us to qualify your project and determine if a survey is required.
Please let us know your budget, this helps us to create an estimate suited to your needs.
If you are thinking of renovating more than just your windows in your home, it would be helpful to know what style you are looking for, or materials you would like to incorporate. Maybe you have images or links to similar renovations, let us know because every little bit of information will help us make suggestions.
Surveys
Can you come out and do a survey?
It is not always necessary to carry out a survey. The first step is to understand some more as to the nature of the work you are considering. Please complete our “Get in Touch” form and we’ll get back to you.
What does a site survey involve?
Our office will be in touch to arrange a suitable time for our surveyor to visit.
Our surveyor will attend your property to discuss your requirements and measure necessary areas.
We will then follow up with a written estimate by email.
Payment
Do you offer finance?
Yes, we use Kanda, a credit-broker specifically set up to help homeowners and trades work better together.
What methods of payment do you accept?
Our prefer method of payment is bank transfer. You can also pay by credit card or debit card via our virtual terminal at WorldPay.
Do you require a deposit before work is carried out?
Yes, we ask for a deposit. Details are on the foot of our estimates when issued.
Technical stuff
Replacing your windows
I don’t know what part is which on my sash and case window
Please see our handy diagram for parts and terms we use
How do I measure a sash & case window?
We ask you to provide rough measurements of your windows during the estimate process. The best way to do this is to measure the width, from pulley stile to pulley stile and to wall, and the height, from sill to lintel. Diagram.
What is your lead/manufacture time for new sash & case windows?
The lead time for manufacturing and installing your sash & case windows will depend on a variety of factors. This is something that we’ll discuss with you once we have a clear understanding of your requirements.
Do you install uPVC windows?
Yes, as well as traditional timber windows, we offer uPVC alternative.
What is the difference between wood and uPVC windows?
There are pros and cons to both options. Both will give excellent energy efficiency and will look great. Both are available with double glazed units.
Timber frames are precision-made for smooth movement. These will require regular maintenance, but proper upkeep will ensure they last a lifetime, adding value to your home.
uPVC is low maintenance and cost effective. However, plastic can discolour and can become brittle over time, and if a fault occurs, repairs are difficult to carry out and windows may need replaced if over 10 years old.
Can you replace the glass only?
No, we recommend seeking advice from a glazier.
My windows aren’t sash and case, do you install other types?
We are primarily sash and case, but we also offer other types of windows such as casement uPVC and Velux. Please get in touch to discuss your window project.
How do I care for my new sash & case windows?
Please refer to our handy guide to maintaining your sash & Case windows.
What type of glazing do you offer?
We offer 3 types: single-glazing; Double-glazing; and Heritage Double-glazing.
Renovating your windows
Should I renovate or replace my windows?
A lot will depend on condition and what repairs are required. In some instances it may be more cost effective to replace which will give you a better performing, energy efficient window.
Benefits of replacing will instantly add value to your property, reduce heating bills and save energy, reduce outside noise while improving the overall look of your property.
It’s a tough choice if cost is an issue.
Here is a handy guide to assessing your windows.
What type of services do you offer for a window refurbishment?
We offer a solution to most common problems; re-roping sash cords; draughtproofing; sand mastic replacement; replace parting beads and brushes, baton rods, ironmongery and Simplex fittings.
Do you fit double glazed units into a single glazed sash?
No. We do not provide this service as the original sashes were made for 4mm glass. Fitting double-glazed unit into an existing single-glazed sash would compromise the strength and integrity of the sashes. We would propose a complete replacement as it is more cost effective and gives a better performing window, this is due to the draughtproofing system being fitted during the manufacturing process, ensuring precision and overall quality.
What is secondary glazing?
Secondary glazing involves adding another slimline glazed panel to the inside of your existing windows. It is an extremely cost-effective method of insulating and soundproofing your windows whilst reducing waste and resource consumption. This is more popular in A-listed buildings due to strict regulations in place.
Listed Buildings & Conservation Areas
Can I install new windows and doors in my listed property?
If you live in a listed home, windows and doors cannot be changed without listed building consent. We have a guide to help you determine if your windows require listed building consent.
How do I know if I live in a conservation area or if my property is listed?
If you are unsure of your home’s status search the Historic Environment Scotland portal
Are your windows fully compliant with current building regulations?
Yes, our windows are fully manufactured to replicate traditional features in line with listed building and conservation regulations.
Is your timber sustainably sourced?
We carefully select reputable timber suppliers who take their environmental responsibility seriously, ensuring that every material, from chipboard and MDF to quality hardwood is 100% sourced from FSC Certified manufacturers and processors.
Docs & links
Do you offer finance?
Yes, we use Kanda, a credit-broker specifically set up to help homeowners and trades work better together.