Sash and Case Windows Edinburgh
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Frequently asked questions
Do You Have Questions?
We understand that you may have questions about our services, and policies. That’s why we have created this FAQ page to provide you with the answers you need. Whether it’s finding out if we are fully insured or what areas we service to just looking to find out how to arrange a survey. Check out our frequently asked questions below. If you don’t find what you’re looking for, why don’t you give us a call on 0131 556 9816.
About Sash & Case Windows Direct
Yes. We are fully insured. Get in touch if you would like to discuss any specific details pertaining to your project.
Yes. Over 50 years we have successfully completed more than 120,000 projects. We pride ourselves our high levels of customer satisfaction and the quality of our services. To find out more please have a read of some testimonials on our website. You can also find us on Edinburgh Trusted Trader
A great deal of our work is heritage and conservation, and a significant number of our clients are in the city of Edinburgh and surrounding areas. Please get in touch to find out more.
Yes, Sash & Case Windows Direct is the sister company of B&M Joiners and part of the same organisation. Visit our website here: https://sashandcasewindowsdirect.com
Our services
No. We are a supply and fit only company. We only use our own trusted suppliers for all our projects: this allows us to fully guarantee our work – which is paramount in giving our customers confidence.
We do our best to assist in emergency repairs within our standard working hours. We cannot guarantee availability but we will try our best to accommodate.
All work comes with a standard guarantee with labour, for materials this will vary depending on manufacturer. Our new timber sash and case windows come with a 5 year guarantee, and 5 years manufacturer guarantee for the glass.
Our process
General
There is not always such a thing as a typical cost.
Some things are best defined by having a conversation. That is what we are here for. If you would like to have a chat about your prospective project, then please feel free to get in touch via our contact form. Our form has a range of budgets for you to select based on your project.
This will depend on the project. Please get in touch to discuss.
4-6 weeks is the average, this may vary depending on the project. We are happy to accommodate smaller jobs into our schedule. Please get in touch to discuss.
Estimates
Yes, to help us understand the work you would like priced, please complete our Contact Form . We appreciate as much information from you to help us get a full understanding of your project.
If your project requires a building warrant please ensure you have a this in place along with full set of approved warrant drawings. Without these documents we are unable to help with your enquiry.
Your estimate is valid for 30 days from date of issue.
We receive many enquiries every day. To help us keep track, we need you to help us out. Our form links directly to our customer management system where we can keep track of every single enquiry and respond accordingly.
We appreciate photos and rough measurements to get started. This allows us to qualify your project and determine if a survey is required.
Please let us know your budget, this helps us to create an estimate suited to your needs.
If you are thinking of renovating more than just your windows in your home, it would be helpful to know what style you are looking for, or materials you would like to incorporate. Maybe you have images or links to similar renovations, let us know because every little bit of information will help us make suggestions.
Surveys
It is not always necessary to carry out a survey. The first step is to understand some more as to the nature of the work you are considering. Please complete our “Get in Touch” form and we’ll get back to you.
Our office will be in touch to arrange a suitable time for our surveyor to visit.
Our surveyor will attend your property to discuss your requirements and measure necessary areas.
We will then follow up with a written estimate by email.
Payment
Yes, we use Kanda, a credit-broker specifically set up to help homeowners and trades work better together.
Our prefer method of payment is bank transfer. You can also pay by credit card or debit card via our virtual terminal at WorldPay.
Yes, we ask for a deposit. Details are on the foot of our estimates when issued.
Finance with Kanda
Kanda is a credit broker set up by ex-tradespeople and entrepreneurs, on a mission to help homeowners access finance without the burden of lengthy and difficult finance applications. Find out more about them here.
Applying for finance doesn’t guarantee approval. Lenders use a mix of positive and negative indicators to evaluate each application individually. However, here are some basic requirements. You must:
- Be 18 years or older and below the lender’s upper-age limit at the end of the loan term (limits vary by lender, usually 75–85 years).
- Be a UK resident for at least 3 years
- Own (fully or jointly) the property if the work is a home-improvement project (e.g. boiler, solar, loft conversion, etc.). Tenants should ask the landlord to apply.
- Have a good credit history
- Meet the lender’s minimum income (typically ≥ £1,000 p/m). Pension income counts; most state benefits (incl. Universal Credit) do not.
Applying for finance doesn’t guarantee approval. Every lender on Kanda’s panel uses its own confidential scoring model that blends information you provide with data from credit-reference agencies. Even if you meet the basic requirements (age, residency, income, property ownership, etc.), a lender may still decline.
Yes. You’re entitled to request a manual review of the lender’s decision. For data-protection reasons, only you (the applicant) can do this — neither the retailer nor Kanda can act on your behalf.
- Understand who the lender was on your application and locate their contact details
- Ask for a manual review and be ready to provide additional documents if requested (e.g. payslips, bank statements).
Yes. A lender will run a credit check when you submit your application. This only affects your credit score if the job is completed and repayments begin (they call this a hard credit check). If you cancel or are declined, only a soft credit search is recorded, and the outcome is not shown on your credit file.
No. Finance applications are individual, make sure the applicants with the best credit history applies. Some lenders may also evaluate the household income, but joint applications are not currently supported.
Once approved, your agreement remains valid for 6 months. The project needs to be completed and signed off within that timeline. If both parties agree to cancel the agreement (e.g: no work has begun, and you changed your mind about it, or decided to pay cash instead of taking finance) please contact Kanda’s customer support right away. They will help arrange any necessary changes with the lender. Finance agreements can also be cancelled within 14 days from the approval by contacting Kanda or the lender.
Technical stuff
Replacing your windows
Please see our handy diagram for parts and terms we use
We ask you to provide rough measurements of your windows during the estimate process. The best way to do this is to measure the width, from pulley stile to pulley stile and to wall, and the height, from sill to lintel. Diagram.
The lead time for manufacturing and installing your sash & case windows will depend on a variety of factors. This is something that we’ll discuss with you once we have a clear understanding of your requirements.
Yes, as well as traditional timber windows, we offer uPVC alternative.
There are pros and cons to both options. Both will give excellent energy efficiency and will look great. Both are available with double glazed units.
Timber frames are precision-made for smooth movement. These will require regular maintenance, but proper upkeep will ensure they last a lifetime, adding value to your home.
uPVC is low maintenance and cost effective. However, plastic can discolour and can become brittle over time, and if a fault occurs, repairs are difficult to carry out and windows may need replaced if over 10 years old.
No, we recommend seeking advice from a glazier.
We are primarily sash and case, but we also offer other types of windows such as casement uPVC and Velux. Please get in touch to discuss your window project.
Please refer to our handy guide to maintaining your sash & Case windows.
We offer 3 types: single-glazing; Double-glazing; and Heritage Double-glazing.
Renovating your windows
A lot will depend on condition and what repairs are required. In some instances it may be more cost effective to replace which will give you a better performing, energy efficient window.
Benefits of replacing will instantly add value to your property, reduce heating bills and save energy, reduce outside noise while improving the overall look of your property.
It’s a tough choice if cost is an issue.
Here is a handy guide to assessing your windows.
We offer a solution to most common problems; re-roping sash cords; draughtproofing; sand mastic replacement; replace parting beads and brushes, baton rods, ironmongery and Simplex fittings.
No. We do not provide this service as the original sashes were made for 4mm glass. Fitting double-glazed unit into an existing single-glazed sash would compromise the strength and integrity of the sashes. We would propose a complete replacement as it is more cost effective and gives a better performing window, this is due to the draughtproofing system being fitted during the manufacturing process, ensuring precision and overall quality.
Secondary glazing involves adding another slimline glazed panel to the inside of your existing windows. It is an extremely cost-effective method of insulating and soundproofing your windows whilst reducing waste and resource consumption. This is more popular in A-listed buildings due to strict regulations in place.
Listed Buildings & Conservation Areas
If you live in a listed home, windows and doors cannot be changed without listed building consent. We have a guide to help you determine if your windows require listed building consent.
If you are unsure of your home’s status search the Historic Environment Scotland portal
Yes, our windows are fully manufactured to replicate traditional features in line with listed building and conservation regulations.
We carefully select reputable timber suppliers who take their environmental responsibility seriously, ensuring that every material, from chipboard and MDF to quality hardwood is 100% sourced from FSC Certified manufacturers and processors.
Docs & links
Yes, we use Kanda, a credit-broker specifically set up to help homeowners and trades work better together.